Online casino and gambling FAQs for 2023

Is online gambling legal?

In most cases, yes. The online casinos we recommend are licensed and regulated by reputable international gambling regulators. However, we advise checking if online gambling is legal in your country before participating.

What is the minimum age for online gambling?

In most countries, the minimum age for online gambling is 18.

How do I register at an online casino?

Once you have found an online casino you like, click the link or button on our website to visit the casino. Then complete the registration form to join your first online gambling site.

Can I have multiple accounts with the same casino?

No, your account contains personal and banking information, and the casino will only allow you to register a single customer account for security purposes.

How can I contact customer service at the casino?

Most casinos have a customer service department available 24/7. You can reach them by clicking on the Contact or Help link. Additionally, casinos offer support through email, live chat, and telephone.

Can I register at multiple online casinos?

Yes, you can join as many online casinos as you like. However, we recommend being active on up to four at a time to manage your time and budget and to establish connections with the casinos.

Do I need high-speed internet to gamble online?

A stable internet connection is sufficient for most online gambling activities. Casino software uses minimal data to work on most land-based and mobile connections. However, live casino games that stream high-resolution video may require a high-speed connection to play.

Can I play casino games for free?

Yes, most online casinos offer the option to play demo games to help players learn and experience the game. Additionally, there are often free spins, and no deposit bonus money offers where players can play for free and potentially win real money.

Do betting systems work online?
Casino games are based on luck, and there is no evidence to support that betting systems can guarantee long-term success. They may give the illusion of control, but the game's outcome is eventually determined by chance.

What is the House Edge?

House edge is the small margin that the casino is guaranteed to win over time. This margin is achieved through clever game design, not cheating. Each game has rules that favor the house to a greater or lesser extent.

What is the best casino game on the internet?

The best casino game is a personal preference. Casino games come in wide varieties and offer an incredible array of entertainment. We recommend trying each core game group - blackjack, roulette, craps, baccarat, video poker, and slots - to find the type of games you enjoy most.

Is counting cards illegal at online casino table games?

No, card counting is not illegal, but it is not typically welcome. It also has no value when playing online as the casino software uses all available cards for each game, and it would be like a live dealer shuffling the entire deck after each hand.

What is a live dealer casino game?

Live dealer games are played at an online casino against a live croupier and with other real players. The games are streamed via high-resolution video from a land-based casino or specialized gambling studio to your PC or phone.

What does RTP mean?

RTP stands for Return to Player. It is the theoretical percentage that a casino game will pay back to players over time, and it is the inverse of the House Edge. So, for example, a casino game with an RTP of 96% means the house advantage on that game is 4%.

What does RNG mean?

RNG stands for Random Number Generator. This tool is a specialized piece of casino software that determines the outcome of each casino game and stores all the rules and payouts. The code is checked for honesty and fair results by regulators and third-party assessors.

What are progressive jackpots?

A progressive jackpot is a larger than standard jackpot that increases in value over time by adding a small percentage of every wager on the game to its prize pool. The prize pool increases as players play more and decrease when the jackpot is won.

Do all online casinos offer real money promotions?

Yes, all the casinos we recommend offer real money bonuses to new players who sign up.

What are slots free spins bonuses?

These bonuses usually do not require an upfront deposit. Instead, you receive free spins on selected slot games.

What is a casino deposit match bonus?

A deposit match bonus is a promotion in which the casino rewards you with a bonus amount equal to a certain percentage of your deposit.

What is a casino VIP Loyalty Program?

Loyalty programs(aka VIP Programs) offer increased rewards and comp points that players can use to claim gifts and bonus chips without additional deposits.

What are casino bonus wagering requirements?

To protect the casino from losses and bonus abuse, you must wager the bonus amount a predetermined number of times before being allowed to request a withdrawal.

Can a credit card be used to deposit at an online casino?

Yes, it is a widely accepted deposit method at online casinos globally.

Can I play using my native currency at an online casino?

Most online casinos support major currencies for both deposit and withdrawal. However, suppose you are using a less common banking method or are located in a country with a unique currency. In that case, checking the conversion rates and fees with the specific online casino is recommended.

Can you explain what an e-wallet is and if it is secure?

An e-wallet is a virtual account that can be funded and used for online transactions, including at an online casino. It acts as an additional layer of security as it keeps your personal banking information separate from the casino.

Is it possible to gamble using Bitcoin?

Yes, several reputable online casinos now accept Bitcoin for both deposits and withdrawals. In addition, it offers fast processing and lower fees compared to traditional banking methods.

What are the fees associated with banking at an online casino?

It is recommended to confirm the fees for the specific banking method used at your chosen online casino. In general, transactions can have fees ranging from 1.5% to 3.5% of the amount deposited, although some institutions may have flat fees.

Can I use the same account for deposit and withdrawal at an online casino?

This varies depending on the banking method used. For example, credit cards can be used for both deposit and withdrawal, but they may not be an option for EFT or prepaid card transactions. It is recommended to check the casino's banking section for more information.

What is the processing time for withdrawals at an online casino?

The processing time for withdrawals can vary based on the banking method chosen. For example, credit card withdrawals may take up to 7 business days, e-wallet withdrawals may take around five business days, and Bitcoin payments can be completed within less than 1 hour.

Why is it important to only play at licensed online casinos?

Playing at licensed online casinos offers added security and peace of mind, as they must meet specific regulatory standards. This includes proving financial stability to honor large payouts, having processing agreements with local banks, and regularly reviewing payouts for fairness and accuracy.

What is an online gambling regulator?

An online gambling regulator is a government body overseeing licensed online casinos within a specific country or region. They also work to protect and support the local online gambling community that plays at these casinos.

Are the games offered at online casinos fair?

The online casinos we recommend are known for their high level of fairness and honesty in their games. This means that the results and payouts are accurate and correct.

Is it mandatory to verify my casino account?

To confirm that you are the legal account holder and to protect the information you provide to the online casino, they will require you to verify your account through email or SMS.

What should I do if I lose my username or password?

You will need to contact customer support, who will assist you in resetting your password. This process will require you to answer account-related questions and have access to the registered email address or mobile number.

Can I trust online casinos to keep my money safe?

Online casinos handle large sums of money as part of their operations and are generally very secure. However, withdrawing your winnings is still recommended rather than treating your casino account as a primary bank account.

How do online casinos protect my personal information?

Online casinos use 128-bit (or stronger) SSL certificates for website security, the same type of digital security certificates used by online banks. Additionally, their data servers are kept in secure locations with limited access to only highly vetted and rigorously screened personnel.

Will online gambling sites sell or share my data?

No, online casinos focus on providing their customers with entertainment and building a positive reputation. As such, they will not sell or share your banking or personal information as it would harm their relationship with you and their ability to make money from your gambling.

Is it safe to use online casino software?

Yes, it is safe. Online casinos rely on customer loyalty and support to succeed, just like a bank. They use the latest encryption certificates and follow international data security protocols to protect your online information.

Is it necessary to install online casino software to play?

Installing online casino software to play on your PC or mobile is optional. Most online casinos offer their games on their secure websites.

Is it possible to gamble on a mobile phone?

Yes, many online casinos offer mobile casino apps or mobile-optimized websites that allow you to gamble on any device at any time and place.

Will the casino software work on an iPhone or iPad?

Yes, iOS is a stable and secure mobile operating system, and casino developers have ensured that their games function perfectly for Apple users.